This involves the premium rates that are brokered to us to the market. Our team of professionals checks all premium calculations from Insurers and the person handling your account verifies each aspect before advising you the client. This saves the client time and inconvenience in checking and querying incorrect figures.
A register of Insurance is provided to clients, which gives brief details of what each policy covers and on what basis the Insurance has been arranged. The register helps in saving time on referring back to the policy documents to know what is been covered. The client updates the register semi-annually as deemed necessary.
This ensures that clients have personal service at all times, and only one account handler will be their main contact. We will at the time of appointment, introduce a senior member of our team who will be responsible for all your Insurance needs, and who will be on call at any time to deal with any problems that may arise.
An insurer is obligated to fulfil any claims that are filed by the insured. The process involves multiple and administrative and customer service levels including review, investigation, any adjustments as well as the remittance or denial of the claim.
We have the knowledge in handling all your claims to conclusion and to your satisfaction. In the event of a claim we will provide all the necessary assistance including documentation and advice. We also endeavour to monitor and check clients’ claims for any patterns that may be prejudicial to clients’ interests.
As per the Insurance Act, Policies are renewable annually, thus as an added advantage, we review a client’s Insurance program to ensure that they enjoy the benefit for any changes in the Insurance market. We usually arrange renewal meetings before due dates and discuss with clients any changes they may wish to make
5 years ago ·
by John Dev ·
What is a Policy Document.
A policy document is provided to clients, which gives brief details of what each policy covers and on what basis the Insurance has been arranged.
The document helps in saving time on referring back to the insurer to know what each policy clause entails. It is important that each client has a policy document as a reference point in future.